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Rock Valley Natural Stone Inc.

  • Visit Our Expanded & Enhanced Location at 9450 Highway 27, Woodbridge, Ontario, Canada
  • (905) 893-2222
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Carved in Stone Guarantee

Our Commitment to You

At Rock Valley Natural Stone, we are committed to providing premium natural stone products that meet or exceed industry standards. Every product we supply is carefully selected to ensure quality, durability, and long-lasting performance.

We warrant that our natural stone products will be free from defects or damage at the time of delivery and will perform as represented.

If a product is found to be defective, we will replace it in accordance with the terms below.

Natural Stone Variations

Natural stone is formed by nature, not manufactured. Variations in color, shade, veining, texture, density, and size are inherent characteristics of genuine stone. These differences are expected and are part of the product’s natural beauty. They are not considered defects.

Warranty Coverage

  • Products meet or exceed applicable industry standards
  • Products are warranted to be free from defects at the time of delivery
  • Defective products will be replaced

What Is Not Covered

This warranty does not cover:

  • Labour or installation costs
  • Removal or reinstallation expenses
  • Transportation or freight charges
  • Incidental or consequential damages
  • Damage caused by improper installation, misuse, or lack of maintenance

Frequently Asked Questions

Notify Rock Valley Natural Stone as soon as the issue is discovered and before returning any product. Prompt notification allows us to evaluate and resolve the matter quickly.

No. The warranty covers replacement of defective product only. Labour, installation, and related costs are not included.

No. Variations in natural stone are normal and expected. Each piece is unique.

The warranty applies to defects present at the time of delivery. Claims must be made promptly upon discovery.